• Videoslots Limited
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This website Videoslots.net is operated by Videoslots Limited, a company incorporated in Malta with registration number C49090 and its registered address at Europa Business Centre, Level 3-701, Dun Karm Street, Birkirkara, BKR 9034, Malta. Videoslots Limited is licenced and regulated by the Malta Gaming Authority under licence number MGA/CRP. Videoslots Casino. Videoslots Casino is an online casino that offers players a variety of online gaming options. It is powered by NetEnt, Microgaming Quickfire, Betsoft. Licensee Information: Videoslots Limited. Address: Europa Business Centre, Level 3-701, Dun Karm Street, Birkirkara, BKR 9034, Malta.

Videoslots values your integrity and privacy immensely and is committed to managing all your personal data in a transparent, fair and lawful manner. This privacy policy (together with the Terms & Conditions and the Cookie Policy) sets out the basis upon which Videoslots collects, stores, and uses your personal data when you visit our website, as well as what your rights are, and how the law protects those rights (“Privacy Policy”).

1. Videoslots.com offers the largest game library in the industry with a vast collection of games by various game suppliers. Today it offers over 4700 unique titles by over 130 game suppliers.
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This Privacy Policy uses a layered approach, meaning you can click through any of the specific areas as set out below for your ease of reference:

7. Your Rights

1. ABOUT US

(a) Purpose of Policy

This Privacy Policy aims to give you a thorough understanding of how we process your personal data which is gathered through your use of this website, and which includes any data which you may provide us with upon registration and through your use of our online casino.

This website is solely intended for persons over the age of 18, and we do not knowingly collect data relating to persons under such age. If it becomes apparent to us that we have collected personal data relating to persons under the age of 18, due to reasons relating to abuse of our website, we do our utmost to ensure that such data is handled in accordance with applicable law.

Unless otherwise defined within this Privacy Policy, capitalised terms contained herein shall have the same meaning as set out in the Terms & Conditions.

This Privacy Policy must be read in conjunction with any other privacy notices we may provide you with from time-to-time. This Privacy Policy is supplementary to other such notices and is not intended to override them.
We vow to protect your personal data and to always respect your privacy in accordance with the best business practices and applicable laws. You are responsible to provide us with personal data that is correct and inform us of any changes occurring in your data in writing, in order that we may take all reasonable measures to keep our records in your regard correct and up to date.

(b) Data Controller

Videoslots Ltd of Europa Business Centre, Level 3-701, Dun Karm Street, Birkirkara, BKR 9034, Malta is the data controller and is therefore responsible for your personal data (“Company” or “we”, “us”, “our” in this Privacy Policy).

Since we take your privacy seriously, we have appointed a data protection officer (“DPO”) whose responsibility it is to oversee that the company is compliant with its legal obligations in respect of the processing of your personal data, and who is your contact point for any questions relating to this Privacy Policy. Should you have any queries about this policy, including any request to exercise your legal rights, please contact our DPO using the details provided below:

You also have the right to file a complaint with the Information and Data Protection Commission (“IDPC”) at any time, being the main Supervisory Authority for data protection matters in Malta. However, we would truly appreciate the opportunity to address your issues before you contact the IDPC, so kindly contact us in the first instance.

2. YOUR DATA

(a)What is personal data?

The General Data Protection Regulation (“GDPR”) defines personal data as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”

You, as the Company’s customer, are the ‘data subject’ in relation to this privacy policy. In short, this means that any personal data relating to you as a data subject is protected under data protection law. However, it does not include data where the identifiers relating to the data subject have been removed (meaning anonymous data).

(b)The important stuff – what, how, and why?

We may collect, use, store, and transfer different kinds of personal data. In this section we explain the following:

(i)what kind of data we collect;

(ii)how we collect such data – do we get the data directly from you? Do we get it from other sources?;

(iii)for which purposes we collect the data – how and why do we use this data?; and

(iv)what our legal basis for processing such data is – the possible legal bases we could rely on are:

a.Legitimate interest – when relying on this legal ground, it means that we process your data in the interest of conducting and managing our business to ultimately provide you the best service and experience we possibly could. Before relying on this ground, we ensure that we evaluate that potential impact such processing may have on you and your rights. Therefore, we do not rely on this ground where your rights and interests as a data subject override our interests to process such data;

b.Consent – Where consent is used as a legal basis for processing your data, we only process your data in such a manner for as long as we have your consent to do so. If, at any time, you feel that you no longer wish for us to process your data in such a manner, we will no longer do so. However, this will not affect any processing of personal data that we carried out with your consent prior to the removal of your consent. Please see Section 7 of this Privacy Policy for further information on how you can remove your consent.

You may find further information below relating to how we may process your data for the following reasons:

• Marketing – we do our best to ensure that you have the utmost control over what kind of marketing material you receive from us or from other third parties on our behalf. You may see and amend your choices relating to marketing in our Privacy Dashboard on your user account here. If you feel you would like more control over what kind of marketing material we send to you, please feel free to send your suggestions to our DPO at the contact details listed above. Should you wish to revoke your consent for certain processing activities, it may take up to 48 hours for us to ensure that the changes were implemented into our systems and those of our marketing partners (and therefore you might receive some emails or information from us within those 48 hours for this reason). Section 7 explains exactly how you can revoke your consent.

Your personal data shall not be processed for purposes other than those it was collected for; should further processing be required, you will be informed of that purpose and provided with all necessary information.

3. SHARING OF DATA

Due to the nature of our service, in order to process your data as explained in section 2 of this Privacy Policy, we may need to share your personal data with a number of trusted third parties. These third parties include:

(i)Game providers – sometimes our game providers would require access to select data attributes (such as username and IP address, for instance), in order to provide us with the games you play on our website;

(ii)Marketing partners – where you give us your consent to send you marketing and promotions, we may share your contact details (such as email address or mailing address) with our marketing partners who take care of sending out all our marketing material to you;

(iii)Governmental or regulatory authorities – We may, if necessary or authorised by law, provide your personal data to law enforcement agencies, governmental or regulatory organisations, courts or other public authorities. We attempt to notify all our customers about legal demands for their personal data unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe that the requests are disproportionate, vague or lack proper authority, but we do not promise to challenge every demand;

(iv)Client communication software – we use a third-party software to help us communicate with you. This software enables us to send you emails and chat with you on live chat whenever you have queries.

We always ensure that any third party having access to your personal data is bound to respect the security of your personal data, and to process it in a lawful manner at all times and in compliance with our Privacy Policy and strict codes of conduct. We do not allow any third-party service providers to use your personal data for their own purposes. Processing by such third parties (also known as “Data Processors”) is solely carried out for specific purposes and in accordance with our instructions as Data Controller and on our behalf, and such third parties may only use your personal data to the extent to which we ourselves are entitled. Furthermore, in all cases, we strive to ensure that we do not share more data than is necessary to be shared for the service providers to carry out the processing activities in accordance with our instructions.

4. TRANSFERS OF PERSONAL DATA

Some of the service providers outlined in section 3 above may be based in countries which do not form part of the European Economic Area (“EEA”). This may mean that your data may be stored in a location outside of the EEA. Whenever any transfers of your personal data are made to Data Processors located outside of the EEA, we always ensure that your data is protected in the same way as it is in the EEA. In order to ensure the protection of your data, we implement at least one of the following safeguards:

(i)Adequacy decision – we ensure that we transfer your personal data to countries providing an adequate level of protection according to the European Commission;

(ii)Standard clauses – where the Data Processor is not based in a country benefiting from an adequacy decision, we may use specific contracts, known as standard contract clauses, which are model contracts approved by the European Commission. These contracts also ensure that the personal data is afforded the same protection as it is in the EEA.

5. DATA SECURITY MEASURES

Videoslots always strives to ensure that your data is safe, both in our hands and in the hands of any third-party to whom we may disclose your data. Internally, we have put in place a number of security measures, both from a technical aspect as well as from an organisational aspect, to ensure that your data is not accidentally lost, used, accessed in an unauthorised manner, altered, or disclosed. We also ensure that access to your personal data is determined on a ‘need-to-know’ basis, meaning that only the persons who have a direct need to access your personal data will have access to it. Furthermore, anyone having access to your personal data is subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected or actual personal data breaches. We will notify both you as an affected data subject and the supervisory authority concerned of any such data breach whenever we are legally required to do so and we shall maintain a log of any such breaches.

6. DATA RETENTION

Videoslots shall only retain your personal data for as long as necessary in view of the purposes for which they were collected. Such purposes could include the satisfaction of any legal, accounting, or reporting requirements.

When determining the appropriate retention period applicable to your data, we take several factors into consideration, such as the nature and sensitivity of the personal data, the potential risks surrounding the unauthorised use or disclosure of such data, the purposes for which we collect and process such data, and the applicable laws and/or regulatory requirements imposed on us.

Please feel free to contact our DPO on the contact details provided above for further information on our retention periods.

7. YOUR RIGHTS

Data protection law gives you, as a data subject, certain rights in certain circumstances. In accordance with law, you have a right to:

(i)Request access to your personal data – This means that you have a right to request, free of charge, a copy of the personal data we hold about you

(ii) Request the correction of your personal data – This means that if any personal data we hold about you is incomplete or incorrect, you have a right to have this corrected. Keep in mind, however, that we may need you to provide evidence and documentation (such as your ID documentation or proof of address) to support your request;

(iii) Request the erasure of your personal data – This means that you may request the erasure of your personal data where we no longer have a legitimate reason to continue processing it or retaining it. Please be aware that this right is not absolute – meaning that we are not able to satisfy your request where we are obliged under a legal obligation to retain the data, or where we have reason that the retention of data is necessary for us to defend ourselves in a legal dispute;

(iv) Object to the processing of your personal data where we rely on our legitimate interests (or those of a third party) to process your data and you feel that our processing of your data in such a manner impacts your fundamental rights and freedoms. However, in some cases, we may be able to demonstrate that we have a compelling legitimate ground to process your data which may override your rights and freedoms. You may submit your objections to processing of your personal data on the grounds of the above-mentioned legitimate company interests by contacting our DPO;

(v) Request the restriction of the processing of your personal data – You may ask us to temporarily suspend the processing of your personal data in one of the following scenarios: (a) where you want us to establish the accuracy of the data, (b) where our use of the data is unlawful but you do not wish for us to delete it, (c) where you need us to retain your data even when we no longer need it in order for you to establish, exercise, or defend legal claims, or (d) where you have objected the use of your data but we need to verify whether we have overriding legitimate grounds to use it;

(vi) Request the transfer of your personal data (i.e. data portability) – This means you may request us to transfer certain data we process about you to a third party. This right only applies to data acquired through automated means which you initially provided consent for us to use, or where we used the data to perform our obligations under a contract with you;

(vii) Withdraw your consent at any time where we rely on your consent to process the data – ‘Opting out’ or withdrawing your consent will not affect the lawfulness of the processing carried out by us up until the time you withdrew your consent. Withdrawing your consent means that, going forward, you no longer wish for us to process your data in such a manner. This means that you may no longer consent for us to provide you with certain services (such as marketing. You may withdraw your consent at any time through the Privacy Dashboard, found on “Your Account” on the website;

(viii) File a complaint with a supervisory authority – as explained in section 1(b) of this Privacy Policy.

In order to exercise your rights as explained above, we may need to request specific information about you to help us verify your identity. This is a security measure to ensure that we are certain that the person to whom we disclose your personal data is really you.

We will do our utmost to respond to all legitimate requests within a one-month time frame from the submission of a request. If your request is particularly complex, or if you have made multiple requests in a certain time period, it may take us a little longer. In such a case, we will notify you of this extension.

This website, www.videoslots.net (“Website”), is owned and operated by Videoslots Ltd (“Videoslots”) which is constituted under the laws of Malta and has its registered office at Europa Business Centre, Level 3-701, Dun Karm Street, Birkirkara, BKR 9034.

By using this Website, and or game(s) available by Videoslots on this Website (“Games”), you (“You”, “Your” or “Yourself” interchangeably) enter into an agreement with Videoslots, and You hereby agree to be bound by these Terms and Conditions; Cookie Policy and Privacy Policy (collectively the “Terms”) which may be amended from time to time at Videoslots’ sole discretion, and any other supplementary conditions and rules which may be issued by Videoslots from time to time at Videoslots’ sole discretion, and are deemed to have read, understood and accepted all the Terms which shall thereby govern your actions and activities, and the relationship with Videoslots.

Any amendments and/or revisions to the Terms shall be deemed as operative and effective immediately upon being posted on the Website. It is Your sole responsibility to visit the Terms page regularly, together with the specific rules for each Game made available on the Website.

If You do not agree with any provision of these Terms and Conditions, You must not use or continue to use the Website.

1. WEBSITE AND GAME USE

1.1 The Website is available for access by users aged 18 years or over. By using the Website and participating in Games, You hereby declare and warrant that You are:

1.1.1 Over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence;

1.1.2 Participating in the Games on Your own behalf and not on behalf of any other person;

1.1.3 Not of limited legal capacity; and

1.1.4 Under the laws applicable to You, You are legally allowed to participate in the Games made available on the Website.

1.2 Where the information stipulated in clause 1.1 is not provided upon request thereof by Videoslots, which is at Videoslots’ sole discretion, and/or is not deemed to be complete, accurate or up-to-date at any point in time, or You are in violation of clause 1.1, Videoslots reserves the right to prohibit and/or disqualify You from using the Website, and treat any subsequent potentially accepted and permitted use of the Website by You as constituting an error induced by fraudulent activities by You.

1.3 Videoslots may, at its sole discretion, for any reason whatsoever, and without any obligation to give prior notice or furnish You with any reason, decide to suspend or permanently prohibit or preclude You from using the Website, without any right of compensation to You.

1.4 You hereby understand and acknowledge that You are solely and entirely responsible to enquire and ensure that You may use the Website at any time, and to enquire and ensure that You are not in breach of the laws applicable to You by using the Website and participating in the Games. In the event of any query in relation to clause 1.1, clause 1.2, clause 1.3, or this clause 1.4, You may contact customer support on [email protected].

1.5 You hereby warrant that the participation in the Games on the Website will be strictly in Your non-professional capacity, and for non-commercial, recreational and entertainment reasons only. For the avoidance of doubt, You shall not sell, auction, trade or transfer, or derive income or profit through such Rewards (as hereinafter defined) in any manner whatsoever.

1.6 You may participate in all Games made available on the Website free of charge and without requiring any monetary deposit and/or contribution at any time. It is hereby being further clarified that any and all bonuses, tokens, trophies, rewards or medals, howsoever referred to in each Game respectively (collectively the “Rewards”) and as may be awarded to You are for non-commercial, recreational and entertainment reasons only, and are thereby non-transferable and non-redeemable for cash or any other monetary and/or pecuniary service or right.

2. GAME PARTICIPATION AND INFORMATION

2.1 Videoslots reserves the right to add and/or withdraw any Game(s) at any time and without prior notice to You.

2.2 No real money entry and/or participation fee shall be required and imposed on You for Your participation in any Game (s) on the Website.

2.3 The pre-defined particulars and rules of each Game are identical for all participants and are shown in the relative Game section of the Website. The specific Game page on the Website may also contain additional rules, which if listed shall be deemed as applicable and forming part of these Terms and Conditions. It is strongly advised that the particulars, rules and other information provided in the Game page of the Website are read and understood prior to participating in a Game. You further acknowledge that any participation in a Game shall be deemed as an acknowledgment of understanding and agreement with these Terms and Conditions and any ancillary particulars, rules and other information provided in the Game page of the Website. Please contact customer support on [email protected] if You require further assistance.

3. DATA PROTECTION

3.1 By using the Website and participating in the Games, You hereby consent to Videoslots’ (and any of its authorized processors) processing of your personal data pursuant to the provisions of any and all Applicable Legal Provisions and in accordance with Videoslots’ Privacy Policy.

3.2 Videoslots may, from time to time, offer you the possibility to subscribe to receive any notification and/or promotion for its services, or for the those of any group company of Videoslots. Should You unilaterally and out of Your own free will decide to provide Videoslots with your personal details in order to receive any of the aforementioned promotional materials, You hereby automatically acknowledge and consent to Videoslots processing Your personal data for the purposes of allowing You to receive and/or participate in the said promotions and to provide ancillary services to You.

3.3 Further to clause 3.2 herein, in the event that you You provide your personal details and unless you opt-out for receiving direct marketing content relative to Videoslots and its group companies (if offered and approved by You), You consent to Videoslots informing You from time to time about changes on the Website, new Games, new services and/or promotions. If at any time thereafter, You do not wish to continue receiving direct marketing content, You may opt-out of such service at your own discretion by clicking the relative unsubscribe function on any promotional material sent to You, or by contacting customer support on [email protected]. For the avoidance of doubt, You can opt-in again into receiving such promotional material by contacting customer support at [email protected]

3.4 Videoslots reserves the right to keep all the information provided by You as personal data, to the extent required by law. Your personal data will not be disclosed to third parties, save in the event that You are suspected to have acted in breach of these these Terms and Conditions, which shall thereby automatically provide Videoslots with the right to forward Your personal details to the respective authorities. Furthermore, in view of Videoslots’ suppliers or service providers being potentially responsible for certain elements of the overall functioning or operation of the Website or the Games, personal data may be disclosed to them. You hereby consent to all disclosures stipulated in this clause 3.4.

4. INTELLECTUAL PROPERTY

4.1 For the purposes of this Agreement, “Intellectual Property” means any invention, designs, formulas, know-how, processes, business methods, patents, trademarks, service marks, copyrights, code, ideas, writings, illustrations, photographs relating to Videoslots’ brand, or any Games, and any and all material describing or illustrating such property, whether in hard copy or digital form.

4.2 Your use of the Website, and participation in any Game, shall not grant or consent You with any rights, of whatever nature, over any and all Intellectual Property, which will at all times remain the property of Videoslots (or any other third party that Videoslots contracts with in relation thereto).

5. COMPLAINTS

5.1 Videoslots takes Your complaints seriously and shall use its best endeavours to resolve Your complaint as soon as possible.

5.2 You are hereby being kindly notified that although Videoslots is the entity offering the Games to You, Videoslots has not supplied or developed the Games and therefore does not have ownership of, or responsibility for, such Games.

5.3 If You have a complaint to submit regarding Videoslots’ services or the Website, please contact Videoslots’ customer support on [email protected].

5.4 Videoslots encourages You to establish contact as soon as circumstances for a complaint arise, and in no case later than 6 months of the occurrence thereof.

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5.5 You are also being hereby notified that any and all communication with Videoslots’ Customer Support may be recorded and monitored. In the event of any abusive statements that are threatening, vulgar, defamatory or otherwise offensive, Videoslots reserves the right to stop all communication, and/or take any further measures as may be deemed appropriate, including reporting to relevant local authorities and law enforcement agencies.

6. DISCLAIMER

6.1 The Terms and Conditions, as published from time to time, shall be deemed as operative and govern any and all relationships, rights and obligations that You and Videoslots shall have further to Your subsequent use of the Website. Translations into other languages may be made as an additional service and are made in good faith. However, in the event of ambiguity between the English version and any translation thereof, the English version shall prevail over any such translation.

6.2 Your use of the Website and participation in the Games is exclusively at Your own risk. The Website and the Games are provided without any warranty whatsoever, whether express or implied. Videoslots also does not warrant that:

6.2.1 the software, the Website or the Games is/are fit for their purpose;

6.2.2 the software, the Website or the Games are free from errors; and

6.2.3 the Websites and/or Games will be accessible without interruptions.

6.3 Videoslots, its directors, employees, partners, service providers (as and if applicable) shall not be responsible for:

6.3.1 the transmission and/or reception of any data and/or information on the Internet;

6.3.2 dysfunction of the network preventing the good progress of any Game, failure of any material of reception or communication circuit;

6.3.3 the loss of any data;

6.3.4 any damage caused by a virus, computing bug, technical failure;

6.3.5 any damages or losses caused to You, whether actual or potential;

6.3.6 any failure preventing or limiting the possibility to participate in a Game, or a failure that has damaged Your system;

6.3.7 the connection at the Website (and accordingly, Your participation in any Game is done pursuant to Your sole responsibilities); and/or

6.3.8 Force majeure event (being an event that was directly or indirectly caused by circumstances beyond the reasonable control of Videoslots, or where Videoslots is prevented from performing its obligations, and where such failure does not relate to fault or negligence attributable to Videoslots).

6.4 You hereby agree to hold Videoslots harmless for any cost, expense, loss, damage, claim and liability howsoever caused (“Instances”) that may arise in relation to Your use of the Website or participation in the Games, regardless whether You have been advised of the possibility of such Instances.

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7. APPLICABLE LAW AND JURISDICTION

7.1 These Terms and Conditions shall be governed by the Laws of Malta.

7.2 Videoslots and Yourself agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.